Customer Testimonials
Our experience at this auto shop was extremely disappointing and unprofessional. While Luis, the salesperson, was initially friendly, his demeanor quickly changed during the test drive. He made several contradictory comments, acted in an overly macho and unprofessional manner, and seemed more focused on inserting himself into our personal decision-making as a couple rather than assisting us with purchasing a vehicle. We came to buy a car, not to hear opinions about our marriage or finances.
When we declined one vehicle after noticing issues, he became visibly frustrated when we did not agree to the financing terms. This made us ... Read More DealerRater - Apr 29, 2026
Purchasing my 2024 Ford F250SD at Ken Grody Ford Redlands was a smooth and enjoyable process. The team, particularly Mo Gad and Cristian Mancia, were friendly, professional, and attentive to my needs. Together , they transformed what could have been a stressful experience into a memorable, even an enjoyable one. I left the dealership not only with a great new vehicle but also feeling truly cared for as a customer. Highly recommend to anyone looking to get a new vehicle with a stress-free, friendly service.
5-Star Experience at Ken Grody Ford!
From start to finish, the team at Ken Grody Ford delivered an exceptional experience. The customer service was professional, friendly, and truly focused on making the entire process easy and stress-free. Every question I had was answered clearly, and I never felt rushed or pressured.
The dealership was clean, organized, and welcoming, and everyone I interacted with went above and beyond to make sure I was taken care of. I left feeling confident, satisfied, and genuinely appreciated as a customer.
If you’re looking for a smooth, trustworthy, and top-level car-buying experience, Ken Grody ... Read More DealerRater - Nov 25, 2025
My recent car buying experience at Ken Grody Ford Redlands was surprisingly smooth and enjoyable! The dealership had a peaceful vibe that made me feel at ease right from the start. I worked with a salesperson named Alex who was really informed and attentive, making sure I understood everything about the 2025 Ford Escape which really suited my needs. His friendliness added a personal touch that isn't always common in car sales. I left happy with my purchase and impressed by the customer-oriented service. If you're looking for an stress-free experience, I'd highly recommend them!
Jimmy the sales ... Read More DealerRater - Nov 23, 2025
Overall, my experience was excellent. Travis Manning was fantastic—he took the time to explain all the features of the car in detail and answered every question we had. The entire process, including signing the paperwork, was quick and efficient. Everyone at the dealership was friendly and welcoming. I would definitely recommend this dealership to others!
Travis went above and beyond to ensure that the vehicle we wanted was available.
Jon Long from Finance kept pressuring us to maintain the dealer financing from Chase. APR was ridiculously high. Told him that we were getting financing through our local credit union. Showed up a few days later with a check and he was not available as usual. Left the check with Christian. He did not tell Jon that we left the check. Fast forward 2 weeks later and I am constantly calling back and finally get a hold of Jon and he said that Ken Grody sent the ... Read More DealerRater - Nov 10, 2025
Had a pretty heartbreaking experience, left my mom in tears. Found a great vehicle and worked out the deal we were looking for. Went through everything getting the loan set up but after 2 hours the finance department tried to extort another $4k on top of what we were paying. This predatory sales tactic caused my mom to brake down and leave the place in tears. Times are tough and trying to extort money out of people is harsh. Would advise going elsewhere.
Follow up, a sales person called and said thay would like to make things better. I gave him ... Read More DealerRater - Nov 8, 2025
We had a great experience at Ken Grody in Redlands. Oscar was great and kind. He stayed late to help us finish the deal. Christian from finance was also great to work with. I would recommend Ken Grody to anyone looking for a new Ford.
I had a fantastic experience purchasing my Ford F-150 XLT from Ken Grody Ford! Rene Mancia, my salesman, was professional, friendly, and went above and beyond to ensure I got exactly what I wanted. He made the process smooth and stress-free, answering all my questions with patience and expertise. The team at Ken Grody Ford was top-notch, and I’m thrilled with my new truck. Highly recommend working with Rene for a great car-buying experience!
Morco and Jimmy did what they could to help me leave with the Bronco I liked. Although, we were there for hours, it was due to the fact that the finance department was busy with other clients. However, they provided lunch while we waited. Great experience overall.
Salesman JJ & Ken Grody Ford staff are very nice & helpful. I’m grateful & thankful for their services.
Thank you Isaiah and Cristian to going above and beyond for the best possible experience. We truly appreciate the flexibilty and kindness that other dealerships fail to demonstrate when trying to make deals with customers. Look forward to our new 2025 Mach- E!
I recently purchased a 2024 Toyota Corolla Cross from Ken Grody Ford Redlands, and I must say, the whole experience was refreshingly straightforward and pleasant. Right from the beginning, the atmosphere was friendly, making me feel relaxed and valued as a customer. I especially appreciated the help from a salesperson named Emily, who was very attentive and knowledgeable. She effortlessly guided me through the features and financing options without any pressure, making sure I was comfortable with every decision. Driving away in my new Corolla Cross, I felt confident and excited about my purchase—kudos to the Ken Grody team for ... Read More DealerRater - Sep 9, 2025
1000% happy with the entire process, even setting up the APP after I got home and linking my phone to the car for remote access to the info available
Lax was a wonderful well informed salesperson. Would buy from again. Very pleased with my purchase.
The experience of purchasing my 2024 Toyota RAV4 from Ken Grody Ford in Redlands was truly exceptional. Every step, from browsing to buying, was smooth with the helping hand of their sells representative/ associate, Picasso, and a standout finance manager Christian. There was no pressure, just friendly, professional advice that guided me to make the right decision. If you're in the market within a budget take a look at their pre owned vehicles. I’d highly recommend visiting this dealership for a no-stress, customer-focused experience. Ask for Picasso when you go! He will take care of you.
You guys are ... Read More DealerRater - Aug 10, 2025
Very professional, effective and honest. It’s really nice to keep the promises as advertised. I am happy to meet Oscar and his colleagues.
I recently purchased a used 2016 Ford Transit Connect cargo van. It was my good fortune to work with salesman Joe Picasso. He was professional and straightforward throughout the sales process. My purchase included a trade in which was valued at a good market price. The whole experience was seamless with an excellent outcome. I will highly recommend this dealership to family and friends in the future.
I have been going to this dealership since I moved out here, about 6 years, and I have not had a negative or frustrating experience once... I started out working with Malachi for my '21 F-150 and 18' Escape. he took impeccable care of me and the truck, accommodated my needs, and addressed every single concern I had while line itemizing them on my invoices. he ended up moving to a different dealership and recommended that I go to Christian from that point forward. I have only had the opportunity to work with Christian once since then, and if first impressions hold weight, ... Read More DealerRater - Jul 22, 2025
They were professional, polite and sincere. Words you wouldn’t describe a car dealership but Ken Grody Redlands are different. They make you feel like family when you go there for a purchase. Kennedy and CT were a great help throughout the process. The finance gentleman that helped me was absolutely top tier. Overall super happy about my 2025 Ranger purchase. I will recommend everyone I know!
Sherif was great very professional, finance was great! Got me a good rate. I’d give my overall experience a 9.5. Only reason to not get a 10 is, I purchased a used electric vehicle and the car didn’t come with a charger. Not a huge deal as I have one wired in at home. But all new electrical vehicles come with a portable plug in charger and hoped buying from a big dealer they’d had gotten one to go with the car..It’s a $150 out of pocket expense right off the bat. Other than that the experience was ... Read More DealerRater - Jul 21, 2025
This is the best dealership hands down! I had the best experience with Ken Grody Ford of Inland Empire! My salesperson, Mo Gad, went above and beyond to deliver my Ford Bronco to my doorstep! Mo is professional and communicated with me through the entire process. I will definitely recommend him to my family and friends!
Juan and Oscar made my experience wholesome. They made sure I was well taken car of and my standards were met. They truly made sure my satisfaction was 100 satisfied.
Picked up a 2016 Subaru Forester Limited Trim from Ken Grody Ford in Redlands, although not my first choice, having gone to other dealers, I believed the team and management wanted to move this vehicle off the lot, having seen its price adjustments online for the past 3 weeks, and coming on the lot and just assessing the vehicle, then speaking with the reps, I felt overall comfortable doing business with them. The whole team ensured a quick turnkey experience. Basically in by 9 AM out by noon. And my mechanic ran a full inspection after we closed, everything checked out.
Special thanks ... Read More DealerRater - Jul 1, 2025
Have always relied on the dealership for service for 25 years due to their transparency and friendly service. My recent purchase of an F-150 surpassed our expectations from the salesman; Greg, to the sales manager; Jesse, to the finance office with Josh. Appreciate the positive and welcoming environment.
The experience of purchasing our 2016 Fore F-150 was great. Highly recommend Ken Grody Ford in Redlands.
Excellent dealership and the people were very friendly. The finance manager, Chris was Excellent to work with!
If you like to waste time on hold or wait for a call back, then this is the dealership for you. Unfortunately, this is the dealership closest to me but I have to travel further away to find competent service. I had a recall notice on my vehicle, I called the service department a few times. The first time the phone rang and rang and no one answered. The second time someone answered and I was on hold for 8 minutes, I had to go back to work so I could not hold any longer. The third time I called it ... Read More DealerRater - May 23, 2025
I had a great experience at Ken Grody Ford of Redlands. I originally went in just to check out a truck, but thanks to the excellent customer service and top-notch sales approach, I ended up driving off in a brand new one.
Oscar Valadez really went above and beyond to help us find the right vehicle at a price that felt right for us. Joshua Guzman was also fantastic—super helpful, honest, transparent, and clearly someone who takes pride in doing things the right way.
The whole team made the process easy and enjoyable. After a disappointing experience at Sunrise ... Read More DealerRater - May 22, 2025
This was my first lease and it was a disappointing experience. I was quoted one price in person, agreed to the deal, and was allowed to take the vehicle home with the promise that my lease contract would be emailed the next day.
After sending two follow-up emails on the contract status, I finally received it four days later and the monthly payments were nearly $2000 higher than what we had agreed on. It took two more days of phone calls and emails to get the correct paperwork, and even the general manager never responded.
The finance manager eventually sent a ... Read More DealerRater - May 15, 2025
Purchasing my 2024 Ford Bronco Sport from Ken Grody Ford Redlands turned out to be an unexpectedly delightful adventure. Right from the moment I entered the dealership, the ambience was welcoming, and the team was extraordinarily helpful, ensuring I felt comfortable with every aspect of my choice. The assistance from Leo,salesperson, who was incredibly thorough and friendly, made all the difference. Not only did they understand my requirements, but they also explained all the features and benefits in a way that was easy to grasp. I left the dealership not just with a new car, but with a great experience ... Read More DealerRater - May 14, 2025
This was the second time buying a vehicle from Ken Grody Ford, Both times the personnel was great and helpful and even the service department is great and friendly
Leo was a great sales associate and Josh was a wonderful finance person. They were responsive without resorting to the stereotypical auto dealer tricks which give the industry such a bad reputation. Leo has also been very helpful post purchase.
I was happy and pleasantly surprised with my experience yesterday. Rene, the sales rep was truly helpful and did everything in his power to help me out. It was a pleasure working with Josh, the finance manager, as well! He made sure to honor all discounts and interest rates, even though we had to switch financing institutions. It was obvious to me that they were truly trying to help and for that I will certainly return for my next family car!
I recently purchased my 2025 Maverick, and I couldn’t be happier with the experience—thanks to Fabian! From start to finish, he was professional, friendly, and incredibly knowledgeable. He took the time to answer all my questions, made sure I was comfortable with every step of the process, and went above and beyond to ensure I found exactly what I was looking for. Fabian made what could’ve been a stressful experience feel smooth and enjoyable. I truly appreciate his patience and dedication. Highly recommend working with him if you’re looking for excellent service!
Everyone who help me was very nice, they made it easy through the whole process. They answered all my questions and gave me all the information about the car. My overall experience was great.
People were friendly and helpful. There were no high pressure tactics. The finance process was easy and quick.
It was fast easy and people are very courteous professional. I would go there again like I have for years.
The folks at Ken Grody Ford in Redlands are top notch and it shows in everything they do. They made my recent visit there to purchase an SUV a truly rewarding experience. From the moment I arrived until the moment I left, I couldn’t have been treated any better. A special shout out to Mario and Mike for taking such good care of me, from making the paperwork a breeze to get through, to taking time to show me everything I needed to know to operate the vehicle. Great guys! I would highly recommend this dealership to anyone looking ... Read More DealerRater - Apr 9, 2025
Had an amazing experience buying my mew car . Wonderful place to shop Ford brand. Amazing customer service
When I decided to purchase a 2017 Ford Mustang, I wasn't sure how smooth the process would be. My visit to Ken Grody Ford Redlands completely changed my perspective on car buying, making it both fun and straightforward. I had the pleasure of working with a salesperson named Sarah who was enthusiastic and extremely knowledgeable. She understood what I was looking for and guided me through the selection without any pressure. It's rare to find such a seamless blend of professionalism and personal touch in car sales, and that’s exactly what I received at Ken Grody Ford Redlands.
... Read More DealerRater - Mar 24, 2025
Buying a 2019 Tesla Model 3 from Ken Grody Ford Redlands was an outstanding experience! From the moment I stepped into the dealership, I was treated with utmost respect and professionalism. Working with the Ken Grody Team, especially a salesperson named Isaiah, added so much value to my purchase decision. Isaiah was insightful, explaining all the high-tech features of the Model 3 in a way that was easy to understand. I left feeling confident and excited about my new car; I highly recommend this dealership for a straightforward and fulfilling car buying experience.
I finally found a competent Ford dealership. Thank you so much. Kevin, is my service advisor and a list of his qualities would be longer than the words in a dictionary. Kevin, is awesome, fantastic, wonderful, and the best service advisor. Anthony, is great and his work is impeccable. This time, when I brought my car in there was something wrong with the AC. I dropped it off on Tuesday and I was given the estimate that it would be ready on Friday. To my surprise and happiness, it was ready today Wednesday. I give the dealership five stars and ... Read More DealerRater - Mar 19, 2025
Was very professional and knowledgeable about the product I wish all my car buying experience was as good as the experience I had at Ken Grody Ford.
Seamless, friendly and pleasant process. I would highly recommend Ken Grody for your next vehicle!
What a great car buying experience I just had at Ken Grody Ford Redlands. From the moment I walked into the door they made me feel like family. Rene went completely out of his way to make sure that he did everything he could to give me all the options I needed for my purchase. I was in and out of the dealership in about 2 hours. The fastest I’ve ever bought a vehicle. Rene’s son Cristian was outstanding getting me the best warranty and coverage he could for my new truck. To make my experience even better they ... Read More DealerRater - Jan 26, 2025
Thank you for your kindness and being so helpful with helping me with my purchasie.
I recently purchased a car from Ken Grody Ford in Redlands and couldn't be happier with my experience. The entire process was smooth from start to finish, with the dealership staff being incredibly helpful and knowledgeable. What really stood out to me was the transparency and honesty during each step of the purchase; there were no surprises or hidden fees. The atmosphere at the dealership was welcoming and professional. I highly recommend Ken Grody Ford Redlands to anyone in the market for a new car.
Yesterday I took my 2024 maverick in for a tire issue. Jeff who was my advisor for my vehicle got it into the shop and a technician assigned to it in an exceptional time. They replaced the tire and got me on my way in less than an hour. Amazing and a true testiment to their customer service they all strive for. Form service to parts thank you for taking care of me and my awesome maverick.
Amazing experience. Picasso and Sherif made the experience great without any xx. Made the deal without having to go to the dealer. Thanks again guys!
I had a very good experience at Ken Grody Ford and highly recommend them for your vehicle purchases
Rene, Mike, and Chris explained all the terms needed to get me the best trade in value and truck ourchase
Joe Picasso was great to work with!!!! He earned my business and was very professional!!!! Thanks Joe!
As a recent customer of Ken Grody Ford Redlands, I'm delighted to share my excellent car-buying experience. From the moment I stepped onto the lot, the atmosphere was welcoming, and the team was incredibly knowledgeable and eager to help. Their expertise and no-pressure approach made a huge difference, letting me take my time to find the perfect vehicle. I found not only a car that fits my needs but also gained confidence in it thanks to the detailed explanations provided. I highly recommend visiting them if you're in the market for a new or used car
I had a fantastic experience with Ken Grody Ford! JJ, Tommy and Savannah went above and beyond to help me find a vehicle that met my needs and stayed within my budget. They were attentive, friendly, and genuinely cared about finding the best deal possible for me. I never felt pressured or rushed, and they made sure I fully understood all my options. Thanks to their dedication, I walked away with a great car and a great deal. They also gave me top dollar on my Trade. Highly recommend Ken Grody Ford for anyone looking for a smooth, hassle-free buying ... Read More DealerRater - Nov 2, 2024
We really needed a bigger family vehicle and Fabian at Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles but enjoyed the process at Ken Grody. We found the Expedition to be a great family vehicle that would fit our family needs for many years. The only thing was Bench seats or captain chairs? We brought our car seats and stroller and Fabian made sure we were able to truly see ourselves in our vehicle. Buying a vehicle is not easy and to spend hard earned money ... Read More DealerRater - Oct 28, 2024
Muy accessible y atentos con el cliente, muy Clara la informaciòn,sinceros, el mejor dealer
It was a great experience. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership.
My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience.
I have a 2015 F150 2.7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quite a variety of issues so I decided to bring it to the dealer thinking they would have the best equipment to diagnose and fix the problem. I spoke to Chad (service rep) when I dropped my truck off. That was Thursday 7/19/24. Chad called the next day and said they'd have the parts in on Monday and my truck would be ready to be picked up on Tuesday. I called Tuesday. Chad ... Read More DealerRater - Aug 29, 2024
Ken Grody Redlands knocked it out of the park! Negotiations were easy and favorable. Isiah Siyam made the first impression and I knew right away I was going to buy the F150 Lariat. The deal (including trade in) was made remotely. The staff exceeded my expectations. Even the finance manager Cristian Mancia made signing easy and fun! I've never had such a gratifying car buying experience. I'll definitely look to Ken Grody Redlands for my next vehicle purchase. Class acts all around. Thank you.
Overall, a great group of down to earth people. Very honest, open to go over all the costs and for the first time, I drove off feeling I got the better deal. I will be bringing my family to Ken Grody Ford in Redlands California for their next car. Thank you Ken Grody Ford for your kind help with my purchase of a Ford Explorer! I hope you have a lot of great years to come! Keep up the good work, T.G., Anaheim Hills, July 3, 2024.
My experience at Ken Gordy Ford surprised me. The sales rep Sherif was personable and enjoyable to work with. I would highly recommend you contact him if you're in the market for a vehicle. I hadn't planned on buying my car that day, but the circumstances were such that everything fell into place, and both of us reached a deal that was agreeable to both of us. From the time we closed the deal with a handshake, until I drove the car off the lot, was probably around 1 hour. I had read a ton of comments from people ... Read More DealerRater - May 13, 2024
Worst experience at this Ken Grody Ford Redlands. They sell you a car, sign contract promising to be delivered in 3 days (moved from another place) and no word back. Its been a month. No update, no phone answering.
Ken Grody Redlands Ford Dealership, led by the remarkable Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial consultation to the final delivery, Mario's expertise shone through, ensuring that every detail was meticulously handled. His friendly demeanor and genuine care for customer satisfaction were evident at every interaction, making me feel valued and confident in my decision. Mario's commitment to excellence and his tireless efforts to exceed expectations set a new standard for customer service. With Mario at the helm, Ken Grody Redlands Ford Dealership is ... Read More DealerRater - Apr 7, 2024
I had an outstanding experience purchasing my 2024 Ford Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. Their expert knowledge about the Maverick impressed me, and their customer support was top-notch, addressing all my questions and concerns with patience and professionalism. I highly recommend this dealership for their friendly approach and commitment to customer satisfaction. If you're in the market for a new vehicle, don't hesitate to visit Ken Grody Ford and have a chat with their amazing team.
Chris & Mike helped me out and they were the best!!! They made it happen ! Everyone in this dealership were very welcoming:) by far the bast experience buying a car!
Great Team & Excellent Service, Hardworking to Make the deal work to sell & help me convince my wife.
I purchased my vehicle in June of 23 and have been so happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely manner Very proactive is letting me know the status of my vehicle and what it may need in the future Definitely not just out to get you to spend money
They're sales guy was great but they're finance guy is a liar, cheat, & provided horrible service! I'll never purchase a car from them again!
I have a 2021 Ford Expedition and it is stalling/ losing power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I called it rang twice and then it went silent. The next time I called it rang and rang and rang and no one picked up. The third time I called the service department it rang one time and it went silent. The fourth time I called, it rang twice, and then it went silent. How severely incompetent can you be!?! I am so sick ... Read More DealerRater - Aug 9, 2023
After several months during the FORD BRONCO issues, i have been following up several times trying to ascertain information from the dealer and the FORD manufacturer about the orders and trim levels. In response to many several emails that i sent, these are the 2 emsils that i received on 3/15/23 from Rene and Chris Rivas. Chris is just a bad bad manager on how to deal with customers.
1st email on 3/15
this is Rene, and sorry for my delay response, I was out of the office. You will need to speak with Christ Rivas only, since we don't have a ... Read More DealerRater - Mar 16, 2023
STAY AWAY FROM THIS STEALERSHIP!!! They tried to RIP ME OFF! 3-21-22. with buying a new engine?? problem was a blown HEAD GASKET. If there techs ??? and i use that phrase loosely. couldn't find the issue.... they offered to buy my car for $1,500 must have answer within 72 hours?? HUSTLE!! they would probably replace the HEAD GASKET next day and put it on the lot for $16,000. go to JIFFY LUBE there more HONEST!
On December 5th 2021, I purchased an F-150 5.11 edition truck from the Ken Grody Ford dealership in Redlands. The next day the check engine light appeared and I returned it to the dealership. When I returned the truck I was approached by the general sales manager Kerwin Peña and salesman Octavio Ibarra and was offered 20k to keep the truck but I rejected the offer because I was not comfortable with buying the truck and taking the money. On December 31st 2021, I returned and purchased an F-150 Roush edition truck. When I bought the truck, a free bed liner and ... Read More DealerRater - Mar 3, 2022
If your looking for good services don't use Ken Gurdy. They have horrible customer service!!! Tried buying from them and they never got back to me should had known service department would be just as bad.
I bought my 2019 Ford Ranger a few days ago in one of the MOST PAINLESS FASHION. Rene Mancia made it possible. All transaction was done remotely and finally after all the finalization of my paper work. Rene personally delivered our Truck. We took it for a spin around the block, he explained the vehicle to us and we gave him our Down payment. He Uber himself back. It was PAINLESS!!! And Rene was FANTASTIC!!
Had an issue with my new truck and I’m leaving on a trip! But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blown away at their level of service! Highly recommend this dealership!!!👍
Lax at Ken Groody Ford was very helpful. She was able to help me trade in 2 of my vehicles and keep my payments where they needed to be with very little effort on my part. I had been to 3 other dealerships in Redlands that day looking for transit connect style vans and was disappointed when the other dealerships said my rates would be dramatically higher because of my credit. I highly recommend calling Lax up and see if she can help you get into a 0% loan. I will be doing more business with this dealership in the future. Very pleased ... Read More DealerRater - Apr 27, 2020
This place has a really unrighteous staff and trickery repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace compressor and blown fuse for over $1,200 and I told them to forget about it, I went to auto zone and got the fuse for $3.49 replaced the bad one and now my A/C is blowing freezing cold air again. Bad Bad Bad people
Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for service, which I was, so I made an appointment. However, when I arrived I was told no appointments for basic service so I'm not sure why I was given a time and day. It didn't really affect me since check-in was speedy as a walk-in anyway. They may want to clarify what needs and appointment and what does not as I see another commented on that too. I did like ... Read More DealerRater - Nov 5, 2019
Couldn’t of gotten a better advisor. He was awesome and recommend him to all!!! He is well trained and follow up with customers were perfect!!
Have purchased 3 cars from this dealer. Always excellent service & friendly. They treat you with the utmost respect & answer any questions. The whole process was excellent
I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 minutes for somebody to come up to my vehicle, and at that, the person was not qualified to check me in. Instead, the employee said that he would find the appropriate employee to assist me, and to stay put. After a little while, and with no interaction with a service tech, a porter approached me and asked if I could please move my vehicle out of the way so that other vehicles could ... Read More DealerRater - Sep 24, 2019
We had Lincoln vehicles since the MKX (2007) (Ford Edge 2006) as we walked away from Land Rover once Ford sold it to TATA Motors. In 2009 we had an issue with another Ford Dealership in Riverside, as we were considering switching to Ford (from Lincoln). We talked with Lax, her sense of caring while acting accordingly to sales is special. We had many issues with the Lincoln Dealership in Riverside (which no longer exists, losing its franchise in 2016-2017) and we came to Redlands Ford for service the 2016 Lincoln. The service surpasses those of the Lincoln brand in both Orange County (Costa ... Read More DealerRater - Sep 5, 2019
I submitted a review under the name “Barefoot”. I meant to give everything a five star rating. But after I submitted it, and went back to read it several categories are marked 1 star. I have tried so many times to change it bit I cannot. Please see my update here.
We stared looking for a Ford Ranger and contacted different dealers. When we called Redlands Ford, Chris Curtis was helpful and very knowledgeable about the new Ranger. He answered all our questions, searched for the model we wanted, followed up via text and calls. They found the model we wanted and stayed way past closing to go over all the features. His sales manager went above and beyond to work with us on our trade in and explaining the Rebates Ford was offering to help us receive the best price. Great overall experience!
All employees acknowledge you instead of ignoring because they are too busy. One upsetting thing that happened was when I picked up my explorer when finished. The mechanics had pushed the a/c buttons and messes up my cold Air It took me a while to get the hot air to stop blowing and find out what was wrong. I thought it was broken
Helped with my answers and my recall thank you I would definently return back Was very friendly and was told a diferent pay when i picked my truck up and they fixed it right away to the pay that i was told at first for my oil change
So my wife went in the dealership looking for the truck of her dreams. Darrell was her salesmen, , he met all he expectations of options she wanted on the truck. All the way down to the color. It was fast and super pleasant. That in fact I will be purchasing my next vehicle from this dealership. I got the best deal in town.
From the moment I stepped on the lot to the time I left I was treated very well. An excellent price was given for trade in and new Explorer. Dealer was honest about price and incentives.
My experience with Redlands Ford was easy and fast and the overall experience was friendly and professional. I will let all my friends and family know to visit Redlands Ford for future auto purchases.
Redlands Ford made my experience buying a car easy, convenient, and fast. The best service I have ever had buying a car. Thank you Jay.
The best experience I have ever had buying a vehicle, from the person that answersrhe phone to the salesman. To the finance person to the lot people. The best.
I have dealt with many dealerships I found them honest and when I bought my car it wasn't a high pressure service has been good
At 55,000 miles on my 2013 F150, which I purchased new, my turbo went out. Ford motor company came through and replaced it at no cost. After Redlands Ford finished the work and I picked it up it ran fine, but the fuel economy went from daily averaging 17 to 19 miles per gal to 13 to 15. I then developed a series of problems which required several visits and a couple of years of paying for repairs and no help with the gas mileage, I decided to just have the fuel economy checked. On 10/24/18 it cost me $124.95 for the tech to gave me a run ... Read More DealerRater - Oct 26, 2018
Redlands Ford is the best dealership in the inland area and riverside. The personal is very friendly and professional they provided us with great customer information. Redlands Ford is the best
Got exactly what I wanted a good deal and a Malibu turbo Ltz very low mileage barely used 5YRwarranty all within my budget nlowmonthypayment thanksRedlandsFord!
Purchased my last 3 cars at Redlands Ford. Lax is without a doubt the best and most helpful salesperson I have ever worked with. Thank you Lax!
I've never met a friendlier least pushy bunch of car people. From start to finish they were pleasant, accommodating, caring and careful. They did everything I asked, addressed all of my concerns and were nice the whole time, unlike car max, and the 10 other dealers I went to. Amazing!
I Had a bad experience with the Ford Dealership in the High Desert over pricing on a New 3500 Crew Cab. I told them what i wanted to pay per month plus what my down payment was going to be and was told no problem, B.S. that did not happen. Came back with a ridiculous payment and said that was the best they could do. So i left. I called up Andrew at red lands ford And told Him what i have just went thru at the other dealership and what truck i was looking for. He told me to ... Read More DealerRater - Jan 26, 2018