Customer Testimonials
Yesterday I took my 2024 maverick in for a tire issue. Jeff who was my advisor for my vehicle got it into the shop and a technician assigned to it in an exceptional time. They replaced the tire and got me on my way in less than an hour. Amazing and a true testiment to their customer service they all strive for. Form service to parts thank you for taking care of me and my awesome maverick.
Amazing experience. Picasso and Sherif made the experience great without any xx. Made the deal without having to go to the dealer. Thanks again guys!
I had a very good experience at Ken Grody Ford and highly recommend them for your vehicle purchases
Rene, Mike, and Chris explained all the terms needed to get me the best trade in value and truck ourchase
Joe Picasso was great to work with!!!! He earned my business and was very professional!!!! Thanks Joe!
As a recent customer of Ken Grody Ford Redlands, I'm delighted to share my excellent car-buying experience. From the moment I stepped onto the lot, the atmosphere was welcoming, and the team was incredibly knowledgeable and eager to help. Their expertise and no-pressure approach made a huge difference, letting me take my time to find the perfect vehicle. I found not only a car that fits my needs but also gained confidence in it thanks to the detailed explanations provided. I highly recommend visiting them if you're in the market for a new or used car
I had a fantastic experience with Ken Grody Ford! JJ, Tommy and Savannah went above and beyond to help me find a vehicle that met my needs and stayed within my budget. They were attentive, friendly, and genuinely cared about finding the best deal possible for me. I never felt pressured or rushed, and they made sure I fully understood all my options. Thanks to their dedication, I walked away with a great car and a great deal. They also gave me top dollar on my Trade. Highly recommend Ken Grody Ford for anyone looking for a smooth, hassle-free buying ...
We really needed a bigger family vehicle and Fabian at Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles but enjoyed the process at Ken Grody. We found the Expedition to be a great family vehicle that would fit our family needs for many years. The only thing was Bench seats or captain chairs? We brought our car seats and stroller and Fabian made sure we were able to truly see ourselves in our vehicle. Buying a vehicle is not easy and to spend hard earned money ...
Muy accessible y atentos con el cliente, muy Clara la informaciòn,sinceros, el mejor dealer
It was a great experience. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership.
My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience.
My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience.
Ken Grody Redlands knocked it out of the park! Negotiations were easy and favorable. Isiah Siyam made the first impression and I knew right away I was going to buy the F150 Lariat. The deal (including trade in) was made remotely. The staff exceeded my expectations. Even the finance manager Cristian Mancia made signing easy and fun! I've never had such a gratifying car buying experience. I'll definitely look to Ken Grody Redlands for my next vehicle purchase. Class acts all around. Thank you.
Overall, a great group of down to earth people. Very honest, open to go over all the costs and for the first time, I drove off feeling I got the better deal. I will be bringing my family to Ken Grody Ford in Redlands California for their next car. Thank you Ken Grody Ford for your kind help with my purchase of a Ford Explorer! I hope you have a lot of great years to come! Keep up the good work, T.G., Anaheim Hills, July 3, 2024.
My experience at Ken Gordy Ford surprised me. The sales rep Sherif was personable and enjoyable to work with. I would highly recommend you contact him if you're in the market for a vehicle. I hadn't planned on buying my car that day, but the circumstances were such that everything fell into place, and both of us reached a deal that was agreeable to both of us. From the time we closed the deal with a handshake, until I drove the car off the lot, was probably around 1 hour. I had read a ton of comments from people ...
Ken Grody Redlands Ford Dealership, led by the remarkable Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial consultation to the final delivery, Mario's expertise shone through, ensuring that every detail was meticulously handled. His friendly demeanor and genuine care for customer satisfaction were evident at every interaction, making me feel valued and confident in my decision. Mario's commitment to excellence and his tireless efforts to exceed expectations set a new standard for customer service. With Mario at the helm, Ken Grody Redlands Ford Dealership is ...
I had an outstanding experience purchasing my 2024 Ford Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. Their expert knowledge about the Maverick impressed me, and their customer support was top-notch, addressing all my questions and concerns with patience and professionalism. I highly recommend this dealership for their friendly approach and commitment to customer satisfaction. If you're in the market for a new vehicle, don't hesitate to visit Ken Grody Ford and have a chat with their amazing team.
Chris & Mike helped me out and they were the best!!! They made it happen ! Everyone in this dealership were very welcoming:) by far the bast experience buying a car!
Great Team & Excellent Service, Hardworking to Make the deal work to sell & help me convince my wife.
I purchased my vehicle in June of 23 and have been so happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely manner Very proactive is letting me know the status of my vehicle and what it may need in the future Definitely not just out to get you to spend money
I bought my 2019 Ford Ranger a few days ago in one of the MOST PAINLESS FASHION. Rene Mancia made it possible. All transaction was done remotely and finally after all the finalization of my paper work. Rene personally delivered our Truck. We took it for a spin around the block, he explained the vehicle to us and we gave him our Down payment. He Uber himself back. It was PAINLESS!!! And Rene was FANTASTIC!!
Had an issue with my new truck and I’m leaving on a trip! But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blown away at their level of service! Highly recommend this dealership!!!👍
Lax at Ken Groody Ford was very helpful. She was able to help me trade in 2 of my vehicles and keep my payments where they needed to be with very little effort on my part. I had been to 3 other dealerships in Redlands that day looking for transit connect style vans and was disappointed when the other dealerships said my rates would be dramatically higher because of my credit. I highly recommend calling Lax up and see if she can help you get into a 0% loan. I will be doing more business with this dealership in the future. Very pleased ...
Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for service, which I was, so I made an appointment. However, when I arrived I was told no appointments for basic service so I'm not sure why I was given a time and day. It didn't really affect me since check-in was speedy as a walk-in anyway. They may want to clarify what needs and appointment and what does not as I see another commented on that too. I did like ...
Couldn’t of gotten a better advisor. He was awesome and recommend him to all!!! He is well trained and follow up with customers were perfect!!
Have purchased 3 cars from this dealer. Always excellent service & friendly. They treat you with the utmost respect & answer any questions. The whole process was excellent
We had Lincoln vehicles since the MKX (2007) (Ford Edge 2006) as we walked away from Land Rover once Ford sold it to TATA Motors. In 2009 we had an issue with another Ford Dealership in Riverside, as we were considering switching to Ford (from Lincoln). We talked with Lax, her sense of caring while acting accordingly to sales is special. We had many issues with the Lincoln Dealership in Riverside (which no longer exists, losing its franchise in 2016-2017) and we came to Redlands Ford for service the 2016 Lincoln. The service surpasses those of the Lincoln brand in both Orange County (Costa ...
I submitted a review under the name “Barefoot”. I meant to give everything a five star rating. But after I submitted it, and went back to read it several categories are marked 1 star. I have tried so many times to change it bit I cannot. Please see my update here.
We stared looking for a Ford Ranger and contacted different dealers. When we called Redlands Ford, Chris Curtis was helpful and very knowledgeable about the new Ranger. He answered all our questions, searched for the model we wanted, followed up via text and calls. They found the model we wanted and stayed way past closing to go over all the features. His sales manager went above and beyond to work with us on our trade in and explaining the Rebates Ford was offering to help us receive the best price. Great overall experience!
All employees acknowledge you instead of ignoring because they are too busy. One upsetting thing that happened was when I picked up my explorer when finished. The mechanics had pushed the a/c buttons and messes up my cold Air It took me a while to get the hot air to stop blowing and find out what was wrong. I thought it was broken
Helped with my answers and my recall thank you I would definently return back Was very friendly and was told a diferent pay when i picked my truck up and they fixed it right away to the pay that i was told at first for my oil change
So my wife went in the dealership looking for the truck of her dreams. Darrell was her salesmen, , he met all he expectations of options she wanted on the truck. All the way down to the color. It was fast and super pleasant. That in fact I will be purchasing my next vehicle from this dealership. I got the best deal in town.
From the moment I stepped on the lot to the time I left I was treated very well. An excellent price was given for trade in and new Explorer. Dealer was honest about price and incentives.
My experience with Redlands Ford was easy and fast and the overall experience was friendly and professional. I will let all my friends and family know to visit Redlands Ford for future auto purchases.
Redlands Ford made my experience buying a car easy, convenient, and fast. The best service I have ever had buying a car. Thank you Jay.
The best experience I have ever had buying a vehicle, from the person that answersrhe phone to the salesman. To the finance person to the lot people. The best.
I have dealt with many dealerships I found them honest and when I bought my car it wasn't a high pressure service has been good
Redlands Ford is the best dealership in the inland area and riverside. The personal is very friendly and professional they provided us with great customer information. Redlands Ford is the best
Got exactly what I wanted a good deal and a Malibu turbo Ltz very low mileage barely used 5YRwarranty all within my budget nlowmonthypayment thanksRedlandsFord!
Purchased my last 3 cars at Redlands Ford. Lax is without a doubt the best and most helpful salesperson I have ever worked with. Thank you Lax!
I've never met a friendlier least pushy bunch of car people. From start to finish they were pleasant, accommodating, caring and careful. They did everything I asked, addressed all of my concerns and were nice the whole time, unlike car max, and the 10 other dealers I went to. Amazing!
I Had a bad experience with the Ford Dealership in the High Desert over pricing on a New 3500 Crew Cab. I told them what i wanted to pay per month plus what my down payment was going to be and was told no problem, B.S. that did not happen. Came back with a ridiculous payment and said that was the best they could do. So i left. I called up Andrew at red lands ford And told Him what i have just went thru at the other dealership and what truck i was looking for. He told me to ...
I love my new race red F 150. They delivered it straight to my house. What a convenience! No hassle, easy time with great people.
Sales person went above and beyond to get me the deal I wanted.and the over all Purchase was a pleasant Experience.So if you need a car check out Redlands ford.
1985 to date I have purchased seven vehicles from Redlands Ford, everyone from Lax Internet sales, finance department right down to the service department are the best!
easiest car purchase experience ever. I will return again and again to purchase from Redlands Ford. Staff is knowledgeable and accommodating. They even delivered my car to my office.
It was quick, fast, and easy to buy from Redlands Ford. I walked in talked to Lax (very nice lady) she let me test drive the car I wanted gave me a good price right of the bat that I couldn't resist with no haggle and about a hour later I was driving my new car off the lot. Highly recommend Redlands Ford to everyone I know.
This was one of the best auto deals I have ever experienced. Monica in Internet Sales was very patient and accommodating, and knew almost everything about the car I purchased. I was able to drive off in a vehicle that I didn't think I could afford, financed at a low rate that I didn't think was available to me. Sales Manager Ernie was very helpful in finalizing the deal. When I discovered a small error the following day, Ernie ensured the finance team was waiting for me when I arrived and I was walking out of the dealership ...
We purchased two Explorers from Lax in internet sales. She was very personable and very professional. She answered all of our concerns without trying to push us in one direction or another We got the two vehicles we wanted at an excellent price. We would recommend Lax and your dealership to friends and family.
This was the best experience I have had purchasing a new car. I am so impressed with everyone who helped me. I want to thank, Richard Jerez, Ulania and Tina Abbott for taking time to answer my many questions! I love my new Fusion and how affordable it was. I will return to Redlands Ford for my next car!
I dealt with Lax in fleet, so personable. The dealership is in process of remodeling, so was hard to find a parking place.Didn't stop me tho.
Christofer Rivas was able to find a great vehicle that was within our price range and went above and beyond to make our buying experience hassle free. It was my first time purchasing a vehicle from them and I couldn't be happier. In addition, I would most defiantly recommend the Redlands Ford dealership because they go the extra mile to ensure customer satisfaction.
We were surprised how much we enjoyed the experience at Redlands Ford buying our 2015 Ford Escape 4wd. Had a lot of contract options to explore and ended up with what fit our needs best. Thanks to Orlando, Sergio, Reuben and Tina. It was a pleasure with all of you. And a shout out to Sergio who spent quite a bit of time getting us familiar with the vehicle. It's really nice that we are now even more impressed with the vehicle, now that we have driven it a while. Highly recommended.
I bought a 2015 Ford Edge from Redlands Ford today, My salesperon was Chris Rivas, he was professional, knowledgeable and made the transaction seamless. I highly recommend Redland Ford and Chris Rivas for your next car purchase!
My internet query was quickly answered by Lax. I was given a great price, good trade in value and nicely discounted extras. The entire experience was great. Thank you Lax,Luis and Tina.
We worked with Sergio & Luis Prez and had a great experience! Sergio was great sales man. He never made me feel pressured to buy. Best Car buying experience in my book.
Sergio in internet sales has gone far beyond what was expected. This is the second vehicle I have bought from Sergio, in internet sales. As a matter of fact Sergio far exceeded expectations looking for just the right truck for me. Taking almost six months, he took the time to listen what I wanted and found me exactly what I wanted. No games, no BS, no putting on airs, just honest integrity. Redland Ford has earned both my trust and admiration. I will buy all my vehicles from Redlands Ford. -
I have purchased many cars in my lifetime and I would have to say that Nick made this purchase one of the easiest, quickest and most enjoyable experiences that I have had buying a vehicle in a long time. He was very honest and up front with me which is what I value most in a sales person. Tina in finance was also a joy to work with, very helpful, and excellent customer service!
I was apprehensive about buying a car, it had been a really long time since I Had done it alone. Nick Fletcher was very informative from the very beginning, He answered all my questions and I felt he was very upfront. He worked hard to make me happy and got me everything i wanted on my car. Everyone I can in contact with at Redlands Ford was friendly and helpful.
Outstanding car buying experience! Mr. Fletcher went out of his way to accommodate me. He even drove 2-1/2 hours to pick me up when he heard that I had totaled my old vehicle. Excellent customer service! The truck was exactly what I was looking for
The service department at Redlands Ford is outstanding. They always have my vehicle serviced in a timely manner and it's done right the first time. Their prices are very reasonable and their employees are top notch. I would recommend Redlands Ford service department to anyone. This department was the main reason I bought a new 2014 Ford Escape instead of going to another brand.
If you are considering a new Ford I would recommend contacting Nick Fletcher in the Internet Sales department. He contacted us right away upon our internet query and was able to answer all the questions we had. We made an appointment to meet with him at Redlands Ford and he was able to get us in a new Ford Escape with the payments we were looking for. For once, it was a pleasant car buying experience. Also, another reason for purchasing through Redlands Ford is their service department in fantastic! I've been going to them since I purchased my ...
This is the first time that we have applied for a auto online and it was fantastic. The service from the time we arrived until we left was exceptional. What normally takes a really long time - they accomplished as fast as they could. Everyone we spoke to were friendly, informative and helpful. We left feeling very satisfied with Redlands Ford and we wouldn't hesitate to recommend them to anyone. Sincerely, Carol J. Olmo
Lax and the team at Redlands Ford did a great job of making us feel welcome. Everyone was up front and honest about the pricing, and we felt like we got a fair deal.
Friendly, courteous service by all personnel. Answered questions - knowledgeable about their products and services. Helped setup mytouch phones, etc. Finance person explained options and answered my annoying questions patiently and courteously.
After a bit of a rocky start (due to miscommunication, it happens) I bought my new 2013 Focus ST with the exact color and options I wanted. No BS, no games, Nick was very helpful and communication was great. I would highly recommend the Redlands Ford team to anyone looking for a new Ford.
They were all very friendly and not pushy. I love my new car and hope that everyone has the same expierence as I did. Thank you all for your great service and hard work making my purchase so stress free......
We were looking for a new vehicle for our family that would work well with our needs. We were looking for a F-150 and started on the internet. The responses that we received from our sales person were quick and informative. When we came to the dealership to purchase, our sales person worked hard to get us exactly what we were looking for.
Staff helped with the choice of the new car. She was very helpful in giving suggestions and over all knowledge of the vehicle. She called and asked if we were happy with the vehicle and if we had any questions
This place is a great place to visit for a used car or truck. Prices were low to begin with and they were still willing to shave some off. Really nice people and not pushy at all. Go here first and save yourself some time and hassle. Cheers, Brant
Robyn was very helpful and didn't stop till I got my Truck. I would work with them again. Anthony was quick and wasn't pushy when finalizing the deal.
My shopping experience at Redlands Ford was incredibly easy , pleasant, and low-stress. I had just lost a vehicle in a total-loss accident, and needed to replace it quickly. To their credit, no-one at the dealership took advantage of this overly motivated buyer, and instead gave me an honest, fair price on exactly the vehicle I was looking for, with the features I needed. Financing was fair and it felt like we were working together to fit a plan to my needs instead of competing to negotiate a deal. Lax was patient and knowledgeable about the cars she was selling. I'...
Absolutely the best experience!! Between the two of us that went for the purchase of a new Ford Explorer Limited, we have purchased 18 new cars over the years. The Internet/Fleet salesman Richard was great! No pressure, no haggle, just an awesome experience. I already told a few family and friends that are in the market for a new Ford soon. THANKS GUYS!!!!
It was a pleasure working with Richard Jerez and Anthony Silva they made my purchase of my 2011 Ranger very smooth and easy Richard and Anthony did a Great job and I would recommend Redlands Ford to anyone. "Thanks"
I had a great experience at Redlands Ford. I worked with Lax Weerasinghe from internet sales and I got a very good price and her customer service was fantastic. I enjoyed the internet sales much more then a typical sales person.
Had a fun experience, found exactly what I was looking for. Discovered I have two Speedway friends in your employee ranks, an extra bonus. Well done, I'll be back.
Redlands Ford and Richard Jerez supplied us with good customer communication, straightforward information. Good follow up. No high pressure sales tactics. Overall enjoyable purchase experience.
Great experience and customer service. First of all I already bought a new F150 EcoBoost, loaded, from a dealer in Vegas over three weeks ago. Signed the paperwork everyone was all smiles and sunshine. That is until 5 days later I find out that they can't find a dealer willing to make an exchange with them for the vehicle I thought I had purchased. The main issue was the color. So, the vegas dealer now asks me if I wouldn't mind choosing a different color with same options. Not a problem. Two more weeks go by and still no ...
Having looked for a used 2007 or 2008 Lexus ES 350 online for several weeks,several were found at different Lexus locations. However, in working with the on-line sales force at these locations, they did not appear to take a genuine interest. "It is easy to sell a car to someone who has a top tier FICA score". Continuing my search, I came upon a 2007 Lexus ES 350 at Redlands Ford. I made contact on 7/29/11 with Robyn Ehorn, Internet Sales Manager. After a brief on-line exchange, we spoke on the phone and provided her with additional information. Within a couple of hours, ...
I have purchase numerous Ford vehicles over the past 17 years. I previously went to Sunrise Ford when they were on Foothill Blvd. After being treated horribly there, we went to Redlands Ford and purchased the same vehicle we looked at over at Sunrise for about $3000 less. We were treated like family and have been loyal customers ever since. We purchased a Fusion, Focus, Taurus SHO and just purchased a 2012 Focus. Jeff, Vic and Joe were all awesome as is everyone else there. Actually consider the guys there, friends now!!!! If you live in SoCal, go to Redlands Ford and avoid ...
I did internet shopping for my new car thru True Car. I visited and test drove locally after research. The dealers all responded immediately with email confirmations and the of course the True Car price was automatically generated. What brought me to Redlands was that Robyn did what no other dealer did. She sent me a quote for the exact car I requested. Color, upgrades everything I ask for. This was what I was looking for on my purchase. She did not insist on talking with me on the phone to find out more information(I had already submitted that), ...
Great experience at Redlands Ford. Caught the bus there to look at the car I saw online and thought I would be catching the bus home; however, thanks to the excellent service at Redlands Ford, I now drive a Ford Escape (the exact vehicle I wanted). Great and Awesome experience!!! Thanks a million!!!!!